Refund and Return Policy

Our Commitment to Your Satisfaction

At Monolith LLC, your satisfaction is our top priority. We believe that every purchase should be a positive experience, and we stand behind the quality of our products. If for any reason you’re not completely satisfied with your purchase, we’re here to make it right.

This Refund and Return Policy outlines our processes, timelines, and conditions for returns, refunds, and exchanges. We’ve designed this policy to be fair, transparent, and easy to understand, so you can shop with confidence.

30-Day Satisfaction Guarantee

We’re confident that you’ll love our products, but we understand that sometimes things don’t work out. That’s why we offer a 30-day satisfaction guarantee on most items.

What This Means for You:

30 Days to Decide: You have 30 days from the date of delivery to request a return or exchange.
Full Refund: If you’re not satisfied, we’ll issue a full refund for the purchase price of the item (excluding shipping costs).
No Questions Asked: We don’t ask for a detailed explanation—if you’re unhappy, we want to make it right.

Eligibility Criteria:

Timeframe: Items must be returned within 30 days of delivery.
Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
Packaging: Items should be returned in their original packaging when possible.
Proof of Purchase: A receipt or order number is required to process your return.

How to Initiate a Return

We’ve made the return process simple and straightforward. Here’s what to do:

Step 1: Contact Us

Before sending anything back, please contact our customer service team:

Email: wallsmayer122843@gmail.com

Phone: +84945691601

Subject Line: “Return Request: [Your Order Number]”

Information to Include:

Your full name
Order number
Items you wish to return
Reason for return (optional but helpful)
Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Once we receive your request, we’ll:

Confirm Eligibility: Verify that your return meets our policy requirements.
Provide Authorization: Issue a Return Authorization (RA) number.
Give Instructions: Provide clear instructions for how to return the item.
Provide Labels: If applicable, we’ll provide a prepaid return shipping label.

Important: Please do not send items back without receiving a Return Authorization number. Items sent without authorization may not be accepted or processed.

Step 3: Prepare and Ship Your Return

Once you have your Return Authorization:

Package Your Return: Place the item(s) in a secure package. Include the original packing slip or order information if available.
Attach Label: If we provided a prepaid shipping label, attach it to your package.
Ship the Package: Send the package through the carrier we’ve specified or your preferred shipping method.

Return Shipping Address:

Please contact us for the correct return shipping address. Do not send returns to our corporate address unless specifically instructed to do so.

Important Notes:

Retain Your Tracking Number: We recommend using a trackable shipping method and retaining your tracking number for your records.
Keep Your Receipt: Keep your shipping receipt until you receive confirmation of your return.
Insurance: We recommend insuring your return package for the value of the items.

Step 4: Return Processing

Once we receive your return:

Inspection: We inspect the returned item(s) to ensure they meet our condition requirements.
Processing: We process the return according to your preference (refund or exchange).
Confirmation: We’ll send you an email confirming that your return has been processed.

Processing Time: Returns are typically processed within 5-10 business days of receipt. You’ll receive a confirmation email once processing is complete.

Refund Process

Refund Options

Original Payment Method: Refunds are issued to the original payment method used for purchase.
Store Credit: If you prefer, you may choose store credit, which can be used for future purchases.

Refund Timelines

For Credit/Debit Cards:

Once we process your refund, it typically takes 3-7 business days for the refund to appear on your card statement. This timeline is determined by your financial institution and beyond our control.

For Apple Pay/Google Pay:

Refunds processed through digital wallets typically appear within 3-5 business days.

Timing by Financial Institution:

Payment Method	Refund Processing	Time to Appear
Credit Cards	2-3 business days	3-7 business days
Debit Cards	2-3 business days	3-7 business days
Apple Pay	2-3 business days	3-5 business days
Google Pay	2-3 business days	3-5 business days

Note: These are typical timeframes. Actual timing may vary based on your specific bank or card issuer.

Refund Amount

The refund amount will include:

Full Item Price: The purchase price of the returned items.
Sales Tax: Any applicable sales tax paid on the item(s).

The following are not refunded:

Shipping Costs: The original shipping cost is not refundable, except in cases where the return is due to our error.
Return Shipping: Unless we provide a prepaid label due to our error, the cost of return shipping is the responsibility of the customer.

Partial Refunds

In some cases, a partial refund may be granted:

Damaged Items: Items returned in damaged condition may receive a partial refund.
Missing Items: If items are missing from the return package, we may deduct their value.
Unused Portion: For bulk orders where only part of the order is returned, a partial refund for the returned portion will be issued.

Exchanges

If you’d prefer to exchange an item for a different size, color, or style, we’re happy to accommodate you.

Exchange Process

Initiate the Exchange: Contact us at wallsmayer122843@gmail.com to request an exchange.
Return Original Item: Return the original item(s) as described in the return process.
Place Exchange Order: Once we receive and inspect your return, we’ll process the exchange and ship your new items.
Cost Adjustment: You’ll be responsible for any price difference, and we’ll refund any overpayment.

Exchange Fees

No Exchange Fees: We don’t charge a fee for exchanges.
Shipping Costs: You’re responsible for return shipping (unless due to our error). We’ll cover shipping for the exchange item.

Non-Returnable Items

While we strive to offer the most flexible return policy possible, some items cannot be returned:

Custom or Personalized Items

Custom-made or personalized items—such as those with specific customizations—are generally not eligible for return unless defective.

Items Not in Original Condition

Items that have been worn, washed, used, or damaged after receipt cannot be returned.

Items Missing Tags or Packaging

Items returned without original tags or in unsuitable packaging may not be eligible for a full refund.

Damaged, Defective, or Incorrect Items

We take great pride in the quality of our products. In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately.

What to Do

Contact Us: Reach out within 7 days of receiving your order.
Provide Information: Include your order number, the item in question, and a brief description of the issue.
Submit Photos: We may request photos of the item to verify the issue.

What We’ll Do

Replacement: We’ll send a replacement item at no cost to you.
Refund: If a replacement isn’t possible, we’ll issue a full refund, including original shipping costs.
Return Label: We’ll provide a prepaid return label for the damaged, defective, or incorrect item.

Return Shipping Costs

Standard Returns

For returns not due to our error (e.g., ordered wrong size, changed mind):

Customer Responsibility: You’re responsible for the cost of return shipping.
Shipping Method: We recommend using a trackable, insured shipping method.
No Restocking Fee: We don’t charge restocking fees.

Returns Due to Our Error

For returns due to damaged, defective, or incorrect items:

Prepaid Shipping: We’ll provide a prepaid return shipping label.
No Cost to You: You won’t be charged for return shipping.

Return Packaging Guidelines

To ensure your return is processed smoothly:

Secure Packaging: Pack items securely to prevent damage during transit.
Original Packaging: Use original packaging when possible.
Include Documentation: Include the original packing slip or order information.
Protective Materials: Use appropriate protective materials to protect the items.
Clear Labeling: Label the package clearly with your Return Authorization number.

International Returns

For international customers:

Return Address

Customs and Duties

Customs Fees: You’re responsible for any customs or import fees associated with returning items.
Documentation: Be sure to mark the package as “Return” on customs forms to avoid additional charges.

International Return Timelines

Processing and refund times for international returns may be longer due to shipping times and customs processing.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Before Shipping

If we haven’t shipped your order yet:

Full Refund: We’ll cancel the order and issue a full refund.
Processing Time: Typically completed within 1-3 business days.

After Shipping

If your order has already shipped:

Standard Return Process: You’ll need to follow our standard return process once the item arrives.
Refund: Once we receive and inspect the returned item, we’ll issue a refund.

Gift Purchases

For purchases made as gifts:

Gift Returns

Store Credit: Gift purchases may be eligible for store credit rather than a refund to the original payment method.
Exchange: Exchanges are available for gifts.

Gift Refunds

Original Payment Method: If we’re unable to refund to the gift-giver’s original payment method, we’ll issue store credit for the value of the item.

Late Returns

Returns received after the 30-day window may be accepted at our discretion:

Late Return Processing

Store Credit: We may offer store credit for late returns.
No Refund: We reserve the right to refuse late returns or offer partial refunds.

Extenuating Circumstances

If you have a valid reason for a late return, please contact us. We’re happy to work with you on a case-by-case basis.

Return Documentation

To ensure your return is processed correctly, please include the following:

Required Documentation

Order Number: Clearly indicate your order number.
Return Authorization Number: Include the RA number provided by our customer service team.
Item Information: List the items you’re returning.
Reason for Return: Optional but helpful for us to improve our products and services.

Our Commitment to Quality

We understand that returning items can be inconvenient. That’s why we’re committed to:

Quality Control

Rigorous Inspection: Each item is inspected before shipping to ensure it meets our quality standards.
Accurate Descriptions: We provide detailed, accurate product descriptions to help you make informed decisions.
Clear Sizing: We offer comprehensive sizing information to help you choose the right fit.

Continuous Improvement

Feedback-Driven: We use return feedback to improve our products, descriptions, and quality control.
Customer Input: Your input helps us understand what we’re doing right and where we can improve.

Frequently Asked Questions About Returns

Q: How long do I have to return an item?

A: You have 30 days from the date of delivery to initiate a return.

Q: Do I have to pay for return shipping?

A: For returns not due to our error, you’re responsible for return shipping. For damaged, defective, or incorrect items, we provide a prepaid return label.

Q: How long does it take to process a return?

A: Returns are typically processed within 5-10 business days of receipt. You’ll receive a confirmation email once your return has been processed.

Q: What if my item is damaged or defective?

A: Contact us immediately at wallsmayer122843@gmail.com. We’ll provide a prepaid return label and send a replacement or issue a refund.

Q: Can I exchange an item for a different size?

A: Yes! We’re happy to exchange items for a different size, color, or style. Contact us to initiate an exchange.

Q: What if I lost my original packaging?

A: While we prefer original packaging, we understand that things get lost. Please use secure packaging that protects the items during transit.

Q: Can I return items that are on sale?

A: Yes, sale items are eligible for return under the same conditions as full-price items.

Q: What if I received the wrong item?

A: We sincerely apologize if this happens. Contact us immediately, and we’ll provide a prepaid return label and send the correct item.

Q: Will I be charged a restocking fee?

A: No, we don’t charge restocking fees on returns.

Q: How do I track my return?

A: We recommend using a trackable shipping method and retaining your tracking number. Once we receive and process your return, you’ll receive a confirmation email.

Contact Us About Returns

If you have any questions about our refund and return policy, or if you need help with a return, please contact us: